Why is my product a different colour/consistency/smell than the last time I ordered it?
Don't worry! Unless we tell you that it's a new recipe, you have the same product and it will give you exactly the same results!
Nature doesn't produce exact replicas each time, as a result our ingredients may vary slightly in texture, scent and shade from batch to batch. But rest assured, we lovingly make all of our products by hand, in exactly the same way, paying attention to detail and ensuring that you receive the best quality.
Do the products have an expiry date?
Yes. On each jar you'll find a little symbol of an open jar, with a number. The number represents how long it is recommended you keep it after it has been opened.Please see individual packages for further information.
Are Kiya Cosmetics products safe to use during pregnancy?
Some of our products contain essential oils, which in high doses are not advised to use during pregnancy. Although we use them in very small doses, we advise that if you have any concerns, you should speak to your doctor first just to be sure.
Do you ship overseas?
We do! We ship all over the world. Shipping costs will apply and will be added at checkout.