Shipping and Delivery Info

Because good things (especially handmade ones) take a little time.

📦 Handmade with Love — Shipped with Care

Every Kiya product is handmade in small batches with intention and care.
This means that while we always aim to get your order to you quickly, we kindly ask for a little grace. Processing can take up to 4 working days, especially during busier seasons like sales or restocks.

We believe good skincare shouldn’t be rushed, and your skin deserves the best.

🚚 Shipping Rates & Delivery Times

UK

Carrier - Royal Mail 

  • £4.99 Standard Shipping (2–4 working days after dispatch)

  • Free Shipping on orders over £50

Europe

  • £16.99 Small Tracked Delivery

  • £19.99 Standard Tracked Delivery

  • Estimated delivery: 5–10 working days

Rest of the World

  • £19.99 Standard Tracked Delivery

  • £29.99 Heavy Tracked Delivery

  • Estimated delivery: 10–20 working days

Need help choosing the right shipping tier? Drop us a message — we’re happy to guide you.

🛠 Order Processing Time

  • Orders are processed Monday to Friday, excluding UK public holidays.

  • Please allow up to 4 working days for us to prepare and dispatch your order.

  • During peak periods (Black Friday, launches, etc.), this may be slightly longer — but we’ll always keep you in the loop.

📬 Tracking Your Order

Once your order has been dispatched, you’ll receive a confirmation email with your tracking details. You can also log into your account to track your delivery.

Still waiting after the estimated time? Just reach out — we’re here to help.

💌 Returns & Exchanges

We want you to love your Kiya experience.
If something isn’t right, email your receipt to hello@kiyacosmetics.com within 30 days of purchase.

  • Faulty or incorrect item? We’ll send a replacement, on us.

  • Changed your mind? We offer refunds (excluding shipping) once the item is returned unused and in its original condition.

Please note: We can’t accept returns for purchases made through other retailers — check their return policy instead.

🌍 International Customers

We ship worldwide.
For countries not listed at checkout, email us and we’ll quote you a custom shipping rate.

Customs or import duties may apply depending on your location, these are the buyer’s responsibility and not covered by Kiya Cosmetics.

🕰 Late or Missed Deliveries

If your order hasn’t arrived in the expected timeframe once dispatched:

  • UK: Contact us if it’s been 7+ days

  • Europe/USA/Canada: Contact us after 25 days

  • Rest of World: Contact us after 30 days

Missed a delivery? Don’t worry, the courier will leave a card and attempt redelivery up to 3 times.

✨ A Final Note

Once your parcel is with the courier, it's out of our hands, but never out of our hearts.
We’ll always do our best to support you if issues arise. Your trust means everything to us.

Thank you for supporting a handmade, wellness-led brand.
We’re honoured to be part of your self-care ritual.