FAQs

1. What makes Kiya Cosmetics different from other skincare brands?
We focus on creating high-quality, natural skincare products specifically formulated to combat dry skin. Our products are crafted with nourishing ingredients that are safe for the whole family, inspired by the personal skincare journey of our founder, Kay Amoah.

2. Are your products suitable for sensitive skin?
Yes, our products are designed with sensitive skin in mind. We use gentle, natural ingredients that are less likely to irritate the skin, making them suitable for all skin types, including sensitive skin.

3. Are Kiya Cosmetics products safe for children?
Absolutely! Our products are made with natural, non-toxic ingredients, making them safe for use by the entire family, including children.

4. How should I use your products for the best results?
For optimal results, we recommend following a consistent skincare routine. You can check out our product pages for detailed instructions on how to incorporate each item into your daily rituals.

5. Are your products cruelty-free and vegan?
Yes, all of our products are cruelty-free, and many of them are vegan. We are committed to ethical practices and never test on animals.

6. How long will it take to see results from your products?
Results can vary depending on your skin type and the specific product. However, many of our customers report noticeable improvements in their skin's hydration and smoothness within a few weeks of consistent use.

7. What should I do if I experience a reaction to one of your products?
If you experience any irritation or a reaction, discontinue use immediately and consult with a healthcare professional. We also encourage you to perform a patch test before using any new product.

8. Can I use your products if I have eczema or other skin conditions?
Our products are formulated to be gentle and hydrating, which can be beneficial for those with eczema or other dry skin conditions. However, we recommend consulting with your dermatologist before trying new skincare products.

9. Do you offer any products for specific skin concerns, like acne or hyperpigmentation?
Yes, we have a range of products designed to address specific skin concerns. Check our product categories or reach out to us for personalised recommendations based on your skin type and concerns.

10. How can I find out more about the ingredients in your products?
We believe in transparency, so we list all ingredients used in our products on the packaging and on our website. You can also find detailed information about the benefits of each ingredient on our product pages.

11. Do you offer international shipping?
Yes, we ship our products internationally. Shipping rates and times vary based on location, and more details can be found at checkout.

12. What is your return policy?
We offer a satisfaction guarantee. If you're not happy with your purchase, you can return it within 30 days for a full refund or exchange. Please see our return policy page for more details.

13. How can I join the Kiya Collective?
We’d love to have you join our community which we call our Kiya Collective! Follow us on social media, subscribe to our newsletter, and share your Kiya Cosmetics experience using our hashtag. We regularly feature our customers and their skincare journeys.

14. How can I contact customer service?
If you have any questions or need assistance, you can reach our customer service team through our online chat or via email. We're here to help!